At https://www.google.com/search?q=pandoroa.com , we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help make the return process smooth and easy.
30-Day Money-Back Guarantee
We offer a 30-day return policy starting from the date you receive your item. To be eligible for a return, your item must be:
* In the same condition that you received it (unused, with tags, and in its original packaging).
* Accompanied by the receipt or proof of purchase.
How to Initiate a Return
1. Contact Us: To start a return, please contact us at [email protected] . Please provide your order number and the reason for the return.
2. Return Authorization: If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted.
Refunds (USD)
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
* If approved, your refund will be processed to your original payment method in USD within a specified number of business days.
Exceptions
Please note that certain types of items cannot be returned, such as:
* Custom products (like special orders or personalized items).
* Perishable goods.
* Sale items or gift cards.
Damages and Issues (Worldwide Shipping)
* Please inspect your order upon reception.
* Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right, regardless of our Worldwide Shipping location.